CRM Manager

Posted about 1 month ago

CRM Manager
Contract Type: Permanent
Location:
Industry:
Reference: JOB_002733[685]
Contact Name: Mark Yamada
Contact email: mark@theadvisorygroup.co.jp
Salary Low: 0
Salary High: 9000000
About This Position

CRM Manager

Role Purpose:

  • Manage loyalty programs and promotion activities based on the market activation plan to drive traffic, conversion, and customer loyalty.

Key Responsibilities:

  • Implement market activation plans to enhance brand awareness and achieve business objectives.
  • Execute CRM/Promotion activities in alignment with global guidelines, integrating online and offline efforts.
  • Strengthen consumer loyalty and ensure data accuracy through cleansing activities.
  • Monitor and report on CRM/Promotion performance, providing feedback to the Marketing Director.
  • Manage relationships with outsourced agencies handling customer records.
  • Ensure compliance with local regulations and provide necessary training to store staff.
  • Serve as the main contact for CRM/Promotion-related queries.

Candidate Requirements:

  • 3+ years of experience in fashion/retail or 2+ years in a CRM/Promotions role within Consumer Goods.
  • Experience with loyalty programs and promotions.
  • Strong communication, organizational, and relationship-building skills.
  • Ability to manage multiple stakeholders.
  • Business proficiency in the local language and basic English skills for non-English markets.

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